FAQ:
Is it safe to order online?
Absolutely! Your safety is our top priority. Our website is hosted by a top-tier secure service provider, and all payment transactions are processed through PayFast, one of South Africa's leading payment solutions. You can shop with confidence, knowing your information is protected!
Delivery - How much is it and how long does it take?
Great news—delivery is absolutely free! We’ll have your order on its way to you within 2-3 working days, so you won’t have to wait long to enjoy your new gear. If you have any questions about your delivery, just give us a shout—we're here to help!
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How do I place an order?
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Select a Product: Browse our collection and click on the product you're interested in.
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Choose Your Size: Select your desired size from the available options.
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Confirm and Pay: Click the "Add to cart" button.
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Delivery Details: Click on checkout if you have all items needed and you'll be prompted to enter your delivery address.
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Secure Payment: After providing your delivery information, you will be redirected to a YOCO payment page to complete your purchase.
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Has my order been sent yet ?
Once you've placed your order, we need about a day to process it. After that, delivery typically takes 2-3 days, depending on your location. We’ll keep you updated every step of the way, so you’ll know exactly when your new gear is on its way to you!
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How do I know whether I should select US or UK sizes?
Most shoes in South Africa are listed in UK sizes, and we always use UK sizing on our site. If you're unsure about your size, please refer to our conversion chart for help. This will ensure you find the perfect fit!
Click here for chart conversions
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Which methods of payments can I use?
We use PayFast, one of South Africa's leading and most secure payment gateways. All your payment details are handled directly through PayFast, ensuring your information is processed safely and securely. Rest assured, your online shopping experience with us is in good hands!
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Can you give me more information about the shoes?
Just click on any running shoe you're interested in, and a new page will open with detailed photos and specifications. You’ll be able to see everything from cushioning and support to the best terrain for each shoe. Whether you’re gearing up for a marathon or a casual jog, we’ve got all the info you need to find your perfect fit. If you have any more questions, feel free to reach out—we're here to help!
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Can I track my order ?
Absolutely! We use The Courier Guy for all our deliveries. Once your order is on its way, we’ll email you the tracking and waybill details so you can follow your parcel’s journey live—from collection right to your doorstep. Click here for the tracking portal.
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How do I leave RunnersEdge online a review?
We value your feedback and would love to hear about your experience! All our reviews are managed through Google Reviews. Simply click on the provided link to share your thoughts and help us continue to improve. Thank you for supporting RunnersEdge! Click here now leave a review.
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How do I submit a return?
To submit a return, please email us at stellenbosch@runnersedge.co.za. Include your invoice number in your message, and we'll arrange for the courier to collect your item. We're here to help make the process as smooth as possible!